Projects

Here are some projects we have worked on to give you an idea of our breadth of experience:

1.  We mystery shopped a regional convenience store chain twice a month with evaluation of service, store environment and quality of food.

2.  International currency exchange company asked our shoppers to exchange cash in order to evaluate customer service at all their locations.

3.  Shoppers were asked to do integrity mystery shops on a regional convenience store chain in order to ensure the cash was placed in the cash register with receipt issued.

4.  College fairs for a prominent university were mystery shopped to evaluate college rep performance.  Email evaluations were also done.

5.  A centralized call service was mystery called by shoppers to evaluate such factors as speed of response, politeness and accuracy of information.

6.  A national manufacturer asked our shoppers to evaluate how its products were be presented and sold by independent store owners across Canada.

7.  A regional bank asked us to evaluate customer service their branch locations from the standpoint of a new customer wanting to open up a new account and from that of a businessperson wanting a commercial loan.